Helabet allows Ghanaian players to create an account in minutes and verify later. Below is a basic, factual walkthrough of all sign-up methods and the documents you’ll need to meet Helabet’s AML/KYC regulations.
Register by Phone (Quick + SMS Code)
- Select By Phone.
- Then select +233 and put in your Ghana mobile number.
- Press Send SMS and then type in the confirmation code you get.
- Create a Password (make sure it’s unique & strong).
- (Optional) You may put in a promo code if you have one.
- Then check the consent box and Register.
Tip: If the code does not reach you after a moment, request a new one and ensure your number is correct and that you have network coverage.
Register by Email (classic signup)
- Select By Email.
- Confirm Country: Ghana and Currency: GHS.
- Type in your email address and then password.
- (Optional) Add a promo code.
- Check the consent box and Register.
Tip: Make sure your email is to one you can access immediately. Helabet may send security or verification messages here.
Social networks & messengers (quick link)
Register via Select Social networks & messengers
- Select a provider (currently Telegram or Google).
- Confirm Ghana and GHS.
- (Optional) Enter a promo code, accept the policies and Register.
Note: your basic profile information is automatically sourced from the linked service; however, you must KYC with Helabet to make any withdrawals.
Register via One-click (instant profile, complete later)
- Select One-click.
- Confirm Ghana and GHS.
- (Optional) Enter a promo code, accept the policies and Register.
What you get: A fast account you can fill out on your Personal Profile (name, address, contact) before you deposit and definitely before any withdrawals.
After registration: secure your account
- Complete all fields on your Personal Profile (real name, DOB, address, phone).
- Where offered, enable 2-step checks. Do not share your password.
- Keep your email and phone number active. Helabet uses both for security checks, login confirmation, and KYC reminders.
KYC (Know Your Customer): what to expect
Helabet’s AML/KYC rules require identity verification to be completed before your first withdrawal, and sometimes earlier. Verification can take up to 48 hours after you submit your documents.
Documents Helabet may request
- Proof of identity: Clear photo/scan of passport, driver’s license, or national ID (photo page). A photo of you with the ID may also be required as verification to ensure liveness. We need proof of address (utility bill or bank/credit statement) with your full name & address, usually no more than 6 months old.
- For card payments, please submit images of the front and back of the card, with the middle digits and CVV covered (only the 1st and last digits visible).
- For other payment methods, you may be asked to provide a screenshot or statement showing the account holder’s name.
- If a source of funds is required, for example, a bank statement.
Please note that phone verification means Helabet may request that you to do a photo or video call verification of your number if they need to.
Important Rules
- Documents must be clear, readable, and authentic. Helabet may request notarized documents in rare cases.
- You may be asked to verify some personal information (name, DOB, address, active email or phone), and you may have to verify additional information based on the amounts of your transactions from time to time.
- If permitted to withdraw, please understand that using false or misleading documents will lead to account suspension and funds will be withheld.
How to pass KYC without any issues (Practical tips)
- Get it all right: Helabet profile name and DOB, etc., must match your ID exactly.
- Use recent proof and clarity: Address proof must be recent (6 months old or less), and clearly show your name + address.
- Mask card markings applicable: If relevant, only cover middle digits and CVV; don’t double mask (1st and last must be visible).
- Upload clear files: Take photos in good lighting without glare, and no heavy compression of documents. Take images where all corners are visible.
- Respond within the timeframe: If the compliance team needs more information, respond quickly and don’t let the timeline extend beyond ~48 hours, and you will have to submit your documents again.
- Withdrawals depend on KYC. Prepare in advance by ensuring your KYC is in place before requesting a 1st payout.
What Helabet is doing behind the scenes
- Monitor your transactions for unusual account activity. If something seems strange, accounts may be paused, or transactions verified.
- Blocking payments from anonymous or third parties or from banned jurisdictions.
- Helabet reserves the right to freeze or close your account if AML and KYC standards/requirements are not being met.
Need help?
If you are ever unsure of the required document formats, or if you are waiting on a review, you can contact Helabet support via the Help or Support links on the site and submit your account ID and a concise description of your issue. Just be sure to check your spam folder for any follow-ups.
Final checklist
- Ghana / GHS selected
- Bonus selected (or declined)
- Set your profile up with your real name and account info
- Prepare ID and proof of address (and clear)
- Prepare payment method proof (if applicable)
- Submit files and confirm receipt (if available)